Refund policy

Results You Can See — Or Your Money Back

The Ageless Lab 90-Day Guarantee

At Ageless Lab, we formulate skincare with clinical precision and results you can see — not just feel. Our products are backed by medical-grade science and thousands of happy customers who’ve experienced visible transformation.

That’s why we proudly offer our 90-Day Money-Back Guarantee.

If you follow the recommended usage and don’t see a visible difference in your skin, we’ll refund your purchase — even if the product is completely used up.

⚠️ To maintain the integrity of this policy, we require timestamped proof of consistent use before any refund can be approved.

What This Guarantee Covers

This policy applies to first-time purchases only and remains valid for up to 90 days from the date of delivery.

Refund eligibility depends on how much product you purchased:

  • 📦 1-Month Supply — Must be used consistently for 30 days

  • 📦📦 2-Month Supply — Must be used consistently for 60 days

  • 📦📦📦 3-Month Supply and more — Must be used consistently for 90 days

How to Qualify for a Refund

To be eligible, follow these steps:

✔️ Step 1: Take a "Before" Photo
Before your first application, take a clear, well-lit photo of your skin. No filters or makeup — just your real starting point.

✔️ Step 2: Weekly Photo Check-ins
As you use the product, take at least one timestamped photo per week showing your skin (and ideally the product). These should show consistent lighting and angles over time. Weekly video clips showing product application are also accepted.

✔️ Step 3: Use as Directed
Follow the instructions provided with your product. Missing occasional days is okay — but visible effort and regular usage must be clear.

✔️ Step 4: Submit Within 90 Days
Once you’ve finished your supply, and if you're not satisfied with the results, email us your full set of photos and a brief summary of your experience.

How to Submit a Refund Request

📧 Email: support@agelesslab.co
Subject Line: “90-Day Guarantee Refund Request”

📌 Include the following:

  • Your Full Name & Order Number

  • Timestamped before photo and weekly check-in photos

  • A short note describing your experience with the product

📆 We’ll review your request within 7 business days. If approved, your refund will be processed within 10 business days. Bank processing times may vary.

What Disqualifies a Refund?

🚫 Not using the product regularly or as directed
🚫 Missing weekly photo proof (less than 1 photo per week)
🚫 Submitting a request after the 90-day window
🚫 Requests based on personal preferences (scent, feel, packaging)
🚫 Submitting for multiple units of the same product (guarantee applies to one unit per product)

Additional Terms

✔️ Valid only on first-time purchases of each product
✔️ Applies to one unit per product type
✔️ Refund requests must be made within 90 days of delivery
✔️ Items received damaged or incorrect? Contact us within 7 days for an immediate replacement

Still Have Questions?

We’re here to support your skincare journey. For help with returns, usage guidance, or documentation tips, email us at support@agelesslab.co.